Approach

Call Center/Telemarketing The purpose of the Call Center/Telemarketing assessment package is to assess the qualities and style of a candidate for a call center or telemarketing position. Tests and assessments administered:

CALL CENTER ASSESSMENTS - on-line simulated calls requiring responses to client questions and problems provide a measure of an individual’s sales and customer service skills within a typical call center environment. Assesses skills required for successful prospecting, overcoming objections, effectiveness and accuracy in handling questions, and follow up.

And/Or

TELEMARKETING APPLICANT INVENTORY (TMAI) - measures characteristics associated with success in telemarketing including sales orientation, motivation, interpersonal relation skills, stability, and communication competence.
HOGAN PERSONALITY INVENTORY - assesses seven personal characteristics and provides data regarding an individual’s service orientation, stress tolerance, reliability and managerial potential.
EMPLOYEE RELIABILITY INVENTORY - helps to identify reliable and productive employees by measuring such behavior as emotional maturity, conscientiousness, trustworthiness, and long-term commitment.

In addition to professional administration, analysis, interpretation and written report of the results, an optional interview by The H.S. Group is available. All results are evaluated against national norms and the specific needs and culture of the client company.

For pricing information or to schedule an assessment, e-mail The H.S. Group at cjuno@thehsgroup.com.