920-432-7444 info@thehsgroup.com

An accomplished customer service / account management professional with more than 20 years of experience. Demonstrated success in efficiently and effectively leading customer service and call center teams. Expertise: ERP system implementation / management, customer service / call center operations, leadership, employee development, new customer onboarding processes, problem resolution, continuous improvement initiatives, service performance metrics

  • Degree: B.B.A. – Business Administration
  • Location: Green Bay, Wisconsin Area

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